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Tìm kiếm việc làm

FO Manager

  • Bình Định, Thanh Hóa, Vĩnh Phúc
  • Quản lý
  • Lương thỏa thuận
  • Nhà hàng / Khách sạn
  • Không giới hạn

Mô Tả Công Việc

 

  • Understand the functions of the Bell, Guest Services, Concierge, Front Desk..
  • Ensures all guest profile information is compliant to hotel standards.
  • Implements and executes the customer recognition/service program, communicating and ensuring the process.
  • Maintain relationships with guests, especially top guests by stay and revenue.
  • VIP guestrooms to ensure compliance to product standards.
  • Improves service by communicating and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved. Assists in the use of the guest profile system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
  • Inspects guestrooms and tours the hotel; initiating necessary maintenance work orders.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance of supervisor when necessary.
  • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved.
  • Meets all VIP guests and provides a welcome to the property.
  • Provides immediate assistance to guests as requested.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Uphold product standards by doing daily rounds.
  • Ensures the security and confidentiality of guest and hotel information.
  • Manages day-to-day operations, ensuring quality, standards and meeting the customer requirement on a daily basis.
  • Oversees daily shift operations and ensures compliance with all policies, standards and procedures
  • Runs and reviews critical information contained in room operations reports.
  • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  • Understands and complies with loss prevention policies and procedures.
  • Communicates guest satisfaction results and measures with employees.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Participates in department meetings and continually communicates a clear and consistent message regarding the hotel goals to produce desired results.
  • Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate.
  • Prepares schedules, in order, to ensure budget expectations.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Yêu Cầu Công Việc

Requirement

- Graduated from Colleage, University with the Hospitality, Communication, Business...

- At least 3 years experience in 4-5 stars hotel with similar position

- Have good communication- negotiation skills,- Have good English communication.

-  Ability to apply concepts of basic algebra and geometry

- Have a good knowlege with all functions of FO

- Honesty, problem solving skills and customer oriented attitude

 

 

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